tellows App FAQs

tellows App FAQs

Here you can find the most common questions about the tellows app.

General Android iOS

General

I added a number to my local blocklist but tellows did not block it. Why?

Check that you rated the number negatively or manually blocked it. Also check that blocking is activated in settings and that your app is set to the correct country. Make sure that the number is listed with its international code (e.g. +44)

What is tellows?

tellows is a Caller ID and Blocking app which is available for both iPhone and Android devices

How does tellows collect its information about phone numbers?

Our users provide this information by leaving comments about their experiences with individual phone numbers. This information also includes ratings, information about the call type and the owner of the phone number

What is the difference between the free and paid versions?

There are lots of free features such as incoming Caller ID, number rating and reverse search, but only the paid version allows you to automatically block calls from numbers on our community spam list

Will the tellows app block all nuisance calls?

Although tellows has information about lots of phone numbers, some spam calls may still slip through the net. If you receive a spam call, leave a comment on the number and this information will help us expand our database so that we can help others protect themselves from the same caller!

Is tellows GDPR compliant?

Absolutely! Please see our privacy policy for more details

Why does the app require permissions?

We need these permissions for features of the app such as call blocking and Caller ID. We don’t use or share your personal data

How do I end my subscription?

You can end your subscription at any time through Google Play and the App Store. This is not dealt with directly by tellows

How do I report inaccurate or offensive comments?

In order to report a comment, you have to visit our tellows website. There you can not only report a comment as spam, but also reply to a comment or label a comment as helpful/not helpful.

Can’t find what you’re looking for?

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Android

Why isn’t Caller ID working?

Check that all app permissions and the overlay permissions are activated and that your phone is not in power saving mode. Some devices such as Huawei or Xiaomi automatically force-close apps that are active in the background to optimize the phone performance. Please make sure that the tellows app is an exception, otherwise it cannot check incoming calls in real time. Make sure that you have a strong internet connection during incoming calls, otherwise the caller ID cannot take place or will only become active after a long delay. If the problems persists, Contact us

How do I get numbers blocked automatically?

This feature requires premium. On the settings page, use the section: “Block incoming calls by local scorelist” to select which calls you would like to block. If you have premium, all calls from numbers with scores above the one selected will be blocked (e.g. score 8 and above).

Why didn’t the app block a number automatically?

A number must have at least 3 recent ratings and multiple search enquiries before it can be categorised as spam for all users. You should also check that the app is set to the correct country and check your settings to make sure calls with this score should be blocked

How do I get premium for Android?

In the menu click ‚Upgrade to Premium‘, then ‚Buy Premium‘. Your app then automatically upgrades to the premium version

What permissions are required?

The app requires Media, Phone, Caller information, Contacts, Identity and Storage permissions. We don’t use or share your personal data. You can decide which permissions you want to give, but the app’s main functionality will be affected if permissions are missing. You can see the full details about our required permissions in the Play Store

How do I manually block a number? (free)

When you rate a number negatively it will be blocked on your device. Make sure, you activated the block feature in the app settings. You can find your local scorelist in settings

How can I use a Coupon code?

Click on “Premium” in the menu and insert the code at the bottom of the page. Afterwards confirm the free period on top of the page via the Play Store. The free period is connected to the subscription. The activation only takes place after the completion of the free subscription via the Play Store

Can I transfer my premium account to my new phone?

Your subscription is transferred automatically as it is attached to your Google Play account

Why do I still see ads after purchasing premium?

If you used a coupon code in order to purchase premium, make sure that you applied it correctly (take a look at question number 6: „How can I use a Coupon code“. Otherwise fore-close the app and open the app again

How can I unblock a number?

Go to your “Local Scorelist”. You find all the numbers there, that you have blocked in the past. If you want to unblock a number just click on it and delete the entry from the list. If you want to whitelist a number that is blocked by the community blacklist, just leave a positive rating and it will not be blocked for you in the future

Which Android software systems is tellows compatible with?

It is compatible with Android 4.0.3 and up – check out the Play Store for further information

Do I need an internet connection to use tellows?

If you use the free version, you need an internet connection to identify incoming calls. If you use premium, identification and blocking of numbers from the community blacklist doesn’t require an internet connection. If you want to search for numbers or add new numbers to your list, you need an internet connection to access our full phone number database

Android Video Series

Why are some comments different colours?

How do I become a registered user?

How do I rate a number?

What can I change in the settings page?

How can I get a free trial of the premium version?

What is the difference between tellows and its competitors?

Can’t find what you’re looking for?

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iOS

How do I activate the app?

In the ‘phone’ category of your iPhone settings, select ‘Call Blocking and Identification’ and activate tellows

Why isn’t the tellows app listed under ‘Call Blocking and Identification’?

Unfortunately, this is a bug from Apple for all Caller ID apps. Apple suggests a workaround: If the iPhone won’t let you activate the app, you should wait at least 1 hour before you try to open the settings again. The app should finally appear in the menu option. This may take between 1-3 days, so we suggest you try to enable it from time to time. You should also restart your phone and try to enable the app again. If this does not work, check that your screen setting are appropriate, as this can block the app from being listed and please try to reinstall the app and restart your phone

Why isn’t my blacklist updating?

Open the app and click ‘update now’. You must keep the app running in the background for the blacklist to update itself automatically

Why didn’t the app block this number automatically?

A number must have at least 3 recent ratings and multiple search enquiries before it can be categorised as spam for all users. You should also check that the app is set to the correct country and check your settings to make sure calls with this score should be blocked

Is there a way to see calls that have been blocked?

Unfortunately, there is no way (until now) to see calls that have been blocked because it is not permitted by Apple to access this data and display it in the app

Why do spam calls end up in my voicemail?

In case you activated your mailbox, blocked phone numbers are directly redirected to voicemail. We cannot change this, because (as of now) Apple prevents Caller ID and Block apps to handle blocked calls differently

How do I restore my existing subscription?

Use the restore button on the protection page of the app (click on „Pro“). If it doesn’t work, make sure you’re using the correct Apple ID. Reinstall the app and restart the iPhone. You can find more information here

How do I use the iPhone app?

Which iPhone software systems is tellows compatible with?

It is compatible with devices with iOS 10.0 or later – check out the App Store for further information

How do I activate my premium subscription on my iPhone?

Buy it through the app, nothing else is required! Your app status updates automatically from lite to pro

How do I log in or register for the first time?

You can find a tutorial for this within the app. Click the padlock symbol in the top right-hand corner of the screen. The redirects you to Open ID login, where you can either register or log into your account

What information do I get from the incoming Caller ID?

With the lite version, you see the tellows score only. With the pro version, you see the tellows score, caller type and caller name if available

How do I block numbers? (Pro only)

When you purchase Pro, you have the option of blocking calls from numbers on the community blacklist. In the settings page, you can decide whether you wish to block all negatively rated numbers or only those with the worst tellows score.

Can I transfer my premium account to my new phone?

You certainly can! Click ‘restore’ within the app on your new phone to connect with your Apple ID and sync your subscription

How do I request a refund?

You can request a refund within your iTunes account. A detailed manual can be found here

Why does an inbound call not get blocked, even if it is marked as a spam in the tellows community?

Even though our database is giant, there is a limited memory space on phones. Therefore, we choose the spam numbers that are the most relevant ones. That means that in rare cases it can happen that a spam call with only a one or two comments and few searches does not get blocked yet. However, if many users rate a number, it will be included in the blacklist very fast

How can I use a Coupon code?

You have to click on the “Protection” menu first. After that go to “Pro” and scroll to the bottom. There is a button that says “Enter coupon code”. After you typed the code in, you have to confirm the premium subscription. The activation only takes place after the completion of the free subscription via the App Store

Do I need an internet connection to use tellows?

If you use pro, identification and blocking of numbers from the community blacklist doesn’t require an internet connection. If you want to search for numbers or add new numbers to your blacklist, you need an internet connection to access our full phone number database

Can’t find what you’re looking for?

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Download the tellows app now in the Google Play Store and on iTunes

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